wajaslot Privacy Policy

This Privacy Policy ("Policy") describes how wajaslot ("wajaslot", "we", "us", "our") collects, uses, stores, shares, and protects personal data provided by or collected from users ("you", "your") of the wajaslot online gaming platform available at wajaslot.co ("Platform"). By registering for or using the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

This Policy was last updated on 1 January 2026. wajaslot reviews this Policy periodically and will publish updated versions on this page with a revised effective date.

1. Introduction

1.1 wajaslot is committed to protecting the privacy and security of the personal data of all registered users. The wajaslot Platform serves players primarily across Malaysia — including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Ipoh — and this Policy reflects the care wajaslot takes with the personal information of its user base.

1.2 This Policy applies to all personal data collected in connection with your use of the wajaslot Platform, including data collected through the website, mobile-optimised interfaces, live chat support, and any other communication channel operated by wajaslot.

1.3 This Policy should be read alongside the wajaslot Terms & Conditions and Responsible Gaming Policy, both of which form part of the agreement governing your use of the Platform.

2. Data Controller

2.1 wajaslot acts as the data controller with respect to personal data collected through the Platform. As data controller, wajaslot determines the purposes for which, and the means by which, personal data is processed.

2.2 For data protection enquiries, you may contact wajaslot's data protection point of contact via the support email listed in Section 15 of this Policy. wajaslot will respond to data-related queries within thirty (30) calendar days of receipt.

3. Data We Collect

wajaslot collects the following categories of personal data:

3.1 Registration and Identity Data

• Full name as it appears on government-issued identification;
• Date of birth (for age verification — 21+ requirement);
• Email address;
• Username and encrypted password;
• Nationality and country of residence;
• Government-issued identification documents where required for KYC verification (e.g., MyKad, passport).

3.2 Financial Data

• Transaction records including deposits, withdrawals, bonus credits, and adjustments;
• Payment method identifiers (e.g., registered e-wallet account references, bank account names) — wajaslot does not store full card numbers or e-wallet credentials;
• Account balance history.

3.3 Gaming Activity Data

• Game play history including games accessed, bet amounts, and outcomes;
• Sportsbook betting history including markets wagered on, stake amounts, and results;
• Session duration and frequency data;
• Responsible gaming tool usage (deposit limits, self-exclusion activations).

3.4 Technical and Usage Data

• IP address and approximate geolocation derived therefrom;
• Device type, operating system, and browser type;
• Pages visited, click patterns, and navigation sequences on the Platform;
• Referring URLs and session identifiers.

3.5 Communications Data

• Records of live chat, email, and any other communications between you and the wajaslot support team;
• Feedback, complaints, and dispute records.

4. How We Collect Your Data

4.1 Directly from you when you register an account, make deposits or withdrawal requests, contact support, or update your account settings.

4.2 Automatically through cookies, server logs, and similar tracking technologies when you access and navigate the wajaslot Platform. See Section 8 (Cookies) for further detail.

4.3 From third parties including identity verification service providers engaged for KYC/AML compliance, payment processors, fraud detection services, and licensed gaming regulators where data sharing is required or permitted by law.

5. How We Use Your Data

wajaslot uses personal data for the following purposes:

• Account management: To create, maintain, and administer your wajaslot account, verify your identity, and ensure you meet eligibility requirements including the 21+ age requirement;
• Transaction processing: To process deposits, withdrawals, and bonus credits accurately and in MYR through your chosen payment method (Touch 'n Go eWallet, Boost, DuitNow, FPX, and partner banks);
• Gaming services: To deliver game content, process bets and results, maintain game history, and provide the full suite of wajaslot Platform services;
• Legal and regulatory compliance: To meet KYC/AML obligations, respond to regulatory requests, and fulfil requirements under wajaslot's international gaming licence;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other prohibited conduct;
• Responsible gaming: To identify patterns of play that may indicate problem gambling and to enforce self-exclusion and deposit limit settings;
• Customer support: To handle enquiries, complaints, and disputes efficiently;
• Platform improvement: To analyse usage patterns, diagnose technical issues, and improve the wajaslot user experience;
• Communications: To send account-related notifications, security alerts, and (where you have opted in) promotional communications.

6. Legal Basis for Processing

6.1 Contractual necessity: Processing required to fulfil the wajaslot Terms & Conditions, including account administration, payment processing, and game delivery.

6.2 Legal obligation: Processing required to comply with KYC/AML regulations, licensing authority requirements, tax obligations, and other applicable legal duties.

6.3 Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your data protection rights.

6.4 Consent: Processing for marketing communications where you have provided explicit opt-in consent. You may withdraw consent for marketing communications at any time by contacting wajaslot support.

7. Sharing Your Data

7.1 wajaslot does not sell, rent, or trade your personal data. We share personal data only in the following circumstances:

• Service providers: KYC/identity verification providers, payment processors, fraud detection services, cloud infrastructure providers, and customer support platforms — all engaged under binding data processing agreements;
• Regulators and law enforcement: Where required by applicable law, regulation, court order, or gaming licence obligation;
• Dispute resolution bodies: Where necessary to resolve a user complaint escalated under wajaslot's licensing framework;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of wajaslot's business, user data may be transferred as part of that transaction. Users will be notified of any such transfer where legally permissible.

8. Cookies and Tracking Technologies

8.1 wajaslot uses cookies and similar tracking technologies to operate the Platform, maintain user sessions, and analyse usage. The principal categories of cookies used are:

• Essential cookies: Required for the Platform to function — including session management, login authentication, and security tokens. These cannot be disabled without impairing Platform functionality;
• Analytics cookies: Used to collect aggregated data on Platform usage to improve performance and user experience. Data collected via analytics cookies is pseudonymised;
• Preference cookies: Used to remember your settings and language preferences.

8.2 wajaslot does not use third-party advertising cookies or permit advertising networks to place tracking cookies on the Platform.

8.3 You may manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the wajaslot Platform.

9. Data Retention

9.1 wajaslot retains personal data for as long as your account remains active and for such period thereafter as is required by applicable law. Specifically:

• Identity and KYC documentation: Retained for a minimum of 5 years following account closure, as required by AML regulations;
• Transaction records: Retained for a minimum of 5 years following the transaction date;
• Gaming activity data: Retained for the duration of account activity plus 2 years;
• Support communications: Retained for 3 years from the date of the last interaction.

9.2 Following the applicable retention period, data is securely deleted or irreversibly anonymised.

10. Your Data Rights

Subject to applicable law and wajaslot's legal obligations, you have the following rights with respect to personal data we hold about you:

• Right of access: To obtain a copy of personal data wajaslot holds about you;
• Right to rectification: To have inaccurate or incomplete personal data corrected;
• Right to erasure: To request deletion of personal data, subject to legal retention requirements. Note that regulatory obligations may prevent full deletion of certain categories of data;
• Right to restriction: To request that processing of your personal data be restricted in certain circumstances;
• Right to object: To object to processing based on legitimate interests, including for direct marketing purposes;
• Right to data portability: To receive personal data you have provided in a structured, commonly used format where technically feasible.

To exercise any of these rights, please contact wajaslot support as detailed in Section 15. Requests will be acknowledged within 5 business days and fulfilled within 30 calendar days, subject to identity verification.

11. Data Security

11.1 wajaslot implements technical and organisational security measures appropriate to the sensitivity of the data processed, including: 256-bit SSL/TLS encryption for all data in transit; encryption of sensitive data at rest; role-based access controls limiting data access to authorised personnel; regular security assessments; and incident response procedures.

11.2 In the event of a personal data breach that poses a risk to user rights and freedoms, wajaslot will notify affected users and relevant regulatory authorities in accordance with applicable legal requirements.

11.3 You are responsible for maintaining the security of your wajaslot account credentials. You should notify wajaslot support immediately if you suspect unauthorised access to your account.

12. Children and Underage Users

12.1 The wajaslot Platform is strictly for users aged 21 and over. wajaslot does not knowingly collect personal data from individuals under the age of 21. Where wajaslot discovers that an account has been registered by a person under 21, the account will be immediately closed, any balances forfeited, and all associated personal data deleted to the extent not required for legal compliance purposes.

13. International Data Transfers

13.1 wajaslot operates with the support of service providers who may be located outside Malaysia. Where personal data is transferred to service providers in jurisdictions outside Malaysia, wajaslot ensures that appropriate safeguards are in place, such as contractual data processing agreements, to protect the data in accordance with the standards set out in this Policy.

14. Changes to This Privacy Policy

14.1 wajaslot may update this Privacy Policy from time to time to reflect changes in data practices, regulatory requirements, or Platform functionality. Where changes are material, wajaslot will notify registered users via email or a prominent notice on the Platform at least 14 days before the changes take effect.

14.2 Continued use of the wajaslot Platform after the effective date of any update constitutes acceptance of the revised Policy.

15. Contact and Data Requests

For privacy-related enquiries, data access requests, or complaints about wajaslot's data handling practices, please contact the wajaslot support team via the 24/7 live chat on the Platform or by email at [email protected] (plain text — not a clickable link). Please include your registered username, the nature of your request, and any relevant details to enable prompt handling.

If you are not satisfied with wajaslot's response to a data protection complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.

This Privacy Policy was last reviewed and updated on 1 January 2026. © 2026 wajaslot. All rights reserved.